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Frequently Asked Questions

What is Family-Friendly Internet?

Whenever you request a website, our nameservers check the name against a list of known phishing and/or pornographic websites. If the name is on the list, we redirect you to a page explaining what happened.

Will it protect my kids from everything bad on the internet?

No, it's not perfect. New "bad" sites pop up every day. We don't block sites like YouTube or MySpace, which does have objectionable content. You, the parent, are the best internet filter available. Please monitor your childrens' use of the internet.

Which sites are blocked?

Go to http://www.opendns.com/support/checker and type in the website you're interested in. If it's tagged as "pornography", "sexuality", "tasteless", "phishing", or "proxy/anonymizer", it's blocked.

My kids download music all the time. Is that OK?

Most music is copyrighted, which should only be downloaded from paid subscription websites. File-sharing programs like Kazaa, Limewire, etc. contain an upload feature where other users can upload music from your computer. Prosecutors are going after people who share copyrighted files with others. Our Service Agreement requires you to disable the upload (file-sharing) feature on all file-sharing programs.

I can't get to parts of my corporate network!

Our nameservers try to correct misspelled domain names. Sometimes they get a little over-zealous. Let us know your corporate domain (example: ibm.com) and we'll make sure it resolves these names correctly.

My computer/connection is slow!

If there's more than one computer in your home, check to see what your kids are downloading or uploading. They might be hogging all your bandwidth. Another possibility is that a virus or spyware is doing something nasty. We recommend Avast! anti-virus, available for free at http://www.avast.com/eng/download-avast-home.html. If you use AVG, Norton or McAfee anti-virus, you might notice a speed improvement by switching to Avast. Here's some test results showing how much various programs slow your computer down.

Do you offer back-up dialup?

Juno offers 10 hours/month of dial-up access for free. To sign up, go to http://juno.com and sign up with a free account. You'll need to download their fancy package. It will add the Juno Bar to Internet Explorer, but you can right-click on it and tell it to go away. Their access numbers for Placerville are 291-0530 and 291-0155. The fancy package has several other numbers, too. NOTE: In step 3 (Create Account), uncheck the box for "MyPoints" or you'll get a lot of junk mail in your Juno email box.

What programs do you recommend?

See the "Editor's Choice" list on our home page.